PRIVACY POLICY, TERMS OF USE & DISCLAIMER
Please read them carefully before you use the services of this site.
1. INTRODUCTION
Settlement Saathi (“Settlement Saathi”, “we”, “our”, or “us”) operates a digital platform offering advisory, facilitation, and support services related to loan settlement assistance, non-performing asset (NPA) resolution guidance, credit card dispute support, recovery-related advisory, and credit profile improvement strategies.
This document collectively governs:
a. The collection, use, processing, storage, and protection of personal data
b. The terms and conditions governing access to and use of the Platform
c. Legal, financial, and operational disclaimers applicable to all users
Acceptance of Terms: By accessing or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions and the Privacy Policy. If you do not agree, you are not authorized to use the Platform or its services.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
PART A – PRIVACY POLICY
2. NATURE & SCOPE OF SERVICES
Settlement Saathi is not a bank, NBFC, credit bureau, recovery agent, or regulated financial institution. Our role is strictly limited to providing advisory, coordination, and facilitation support.
We do not:
a. Lend or advance funds
b. Guarantee loan settlements, waivers, or restructuring outcomes
c. Control, influence, or bind decisions of banks, NBFCs, credit bureaus, or regulators
All decisions remain solely within the discretion of the concerned third-party institutions.
3. COLLECTION OF PERSONAL DATA
We collect personal information only when you voluntarily provide it, including when you:
a. Register on our website
b. Submit a callback or program registration request
c. Communicate via contact forms, chat, phone, or email
d. Purchase or enroll in any service or program
Types of Data Collected
a. Contact details: name, email address, phone number, mailing address, IP address
b. Business-related details: company name, size, and nature of business (if applicable)
c. Billing details: limited information required for payment processing
Payment Data
All payments are processed through secure third-party payment gateways. Settlement Saathi does not store debit/credit card numbers or sensitive banking credentials.
4. PURPOSE OF DATA PROCESSING
Personal data is processed strictly for legitimate business purposes, including:
a. Providing and administering services
b. Communicating updates and service-related information
c. Evaluating service eligibility and suitability
d. Improving platform performance and user experience
e. Fraud detection, risk management, and security
f. Compliance with legal and regulatory obligations
By submitting your contact details, you expressly consent to being contacted via calls, SMS, email, or messaging platforms, including numbers registered under DND, solely for service-related communication.
5. COMPLIANCE WITH DIGITAL PERSONAL DATA PROTECTION ACT, 2023
Settlement Saathi processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act).
Your Rights as a Data Principal
You have the right to:
a. Access your personal data
b. Request correction or updating of inaccurate data
c. Withdraw consent (subject to legal or contractual obligations)
d. Seek grievance redressal
Requests may be made by writing to info@settlementsaathi.com
Lawful Processing
Data is processed only:
a. With your consent; or
b. For lawful purposes connected with services requested by you; or
c. As required under applicable law
6. NON-PERSONAL & AUTOMATICALLY COLLECTED DATA
We may collect non-personal data including:
a. Device type and operating system
b. Browser type and settings
c. Time zone and language preferences
d. Website usage analytics
This data is used for internal analysis, security, and performance improvement only.
7. COOKIES & TRACKING TECHNOLOGIES
Settlement Saathi, along with its third-party service providers such as analytics and advertising partners, uses cookies and similar tracking mechanisms including web beacons, pixels, and device identifiers to enable core website functionality, enhance user experience, and recognize users across different devices and services. You may manage or disable cookies through your browser settings. Most browsers allow you to receive alerts when cookies are being placed or to restrict or block cookies entirely. As browser controls vary, you should consult your browser’s help section for instructions on managing cookie preferences. Please note that disabling cookies may limit the availability or functionality of certain features on our website. If you wish to opt out of cookies or restrict data sharing practices, you may contact us at – 9354931679
8. SHARING & DISCLOSURE OF DATA
We may share personal information with our group companies, affiliates, or related entities for legitimate business purposes, including but not limited to: preventing fraud, identity theft, and unlawful activities; identifying and addressing misuse of our services; linking related user accounts; and delivering joint or co-branded services requested by you. Such entities are not permitted to use your personal information for marketing purposes unless you have expressly consented. We may disclose personal information where such disclosure is required under applicable law, regulation, or legal process, or where we believe in good faith that disclosure is necessary to comply with court orders, subpoenas, or governmental requests.
Further, we may share personal data with law enforcement authorities, legal rights holders, or other third parties where such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy, investigate alleged violations, protect intellectual property rights, or safeguard the rights, safety, and security of our users or the public at large.
In the event of a merger, acquisition, restructuring, or transfer of assets involving Settlement Saathi or its affiliates, personal information may be transferred to the acquiring or successor entity. Any such entity shall be bound by the terms of this Privacy Policy with respect to your personal data.
External Links Disclaimer: Our website may contain links to third-party websites that are not owned or operated by Settlement Saathi. We are not responsible for the privacy practices or content of such external websites. Users are advised to review the privacy policies of any third-party website before providing personal information.
9. DATA SECURITY MEASURES
Settlement Saathi implements reasonable and industry-accepted technical and organizational safeguards to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure. Sensitive information, including payment details and login credentials, is protected using Secure Socket Layer (SSL) encryption technology during transmission. While we take commercially reasonable steps to secure your data, no method of transmission over the internet or electronic storage is completely secure. Accordingly, data transmission to our website or Services is undertaken at your own risk.
Once personal information is received, we apply strict internal controls, access restrictions, and security protocols to prevent unauthorized access. Personal data is stored on secure networks and is accessible only to authorized personnel who are bound by confidentiality obligations. Our systems are routinely monitored and scanned for potential vulnerabilities to maintain a secure environment. Payment transactions are processed through secure third-party payment gateways, and Settlement Saathi does not store or process payment card information on its own servers.
10. TESTIMONIALS
We post customer testimonials/comments/reviews on our websites which may contain personal information. Prior to posting the testimonial, we obtain the customers consent to post their name along with their testimonial. If you want your testimonial removed, please reach out to us at info@settlementsaathi.com
11. POLICY UPDATES
This Policy may be updated periodically without prior notice. Continued use of the Platform constitutes acceptance of updated terms.
PART B - TERMS & CONDITIONS
12. User Eligibility and Responsibilities
By accessing or using the Platform and its services, you expressly represent, warrant, and undertake that you are legally competent under applicable Indian laws to enter into a binding contract. You further confirm that all information, data, documents, and declarations submitted by you are true, accurate, complete, and not misleading in any manner. You agree to use the Platform strictly in compliance with these Terms & Conditions, the Privacy Policy, and all applicable laws, rules, regulations, and governmental guidelines in force in India. Any misuse, misrepresentation, or unlawful use of the Platform shall be solely attributable to you.
13. Nature and Limitation of Services
Settlement Saathi operates as a facilitative and advisory platform. The services provided are limited to information sharing, process guidance, documentation assistance, and coordination support with third-party institutions, wherever applicable. The Platform does not provide any assurance, warranty, or guarantee whether express or implied regarding outcomes, including but not limited to loan settlement approvals, reduction or waiver of outstanding dues, timelines for credit score improvement, or decisions taken by banks, NBFCs, credit bureaus, regulators, or other third-party entities. All results are contingent upon independent decisions of such third parties and factors beyond the reasonable control of Settlement Saathi.
14. Prohibited Use and Conduct
Users agree not to engage in any activity that disrupts, damages, or interferes with the Platform or its infrastructure. Prohibited conduct includes, but is not limited to: attempting to gain unauthorised access, hacking, reverse engineering, or tampering with the Platform; uploading or transmitting malicious software, viruses, or harmful code; publishing defamatory, abusive, obscene, unlawful, or misleading content; violating intellectual property rights; impersonating any person or entity; engaging in spam, phishing, fraudulent activities, or unauthorised advertising. Any such conduct may result in immediate suspension or termination of access without notice.
15. Platform Access and Availability
While reasonable efforts are made to ensure smooth and continuous access to the Platform, Settlement Saathi does not warrant uninterrupted or error-free availability. Temporary suspension may occur due to maintenance, upgrades, technical issues, force majeure events, or circumstances beyond reasonable control, including
network failures or third-party service disruptions. The Platform shall not be liable for any loss or inconvenience arising from such interruptions.
16. Fees, Charges, and Payments
Certain services offered through the Platform may be chargeable. All applicable fees, charges, and billing terms are disclosed prior to payment. Payments are processed through secure third-party payment gateways, and Settlement Saathi does not store sensitive payment credentials. By proceeding with payment, you expressly acknowledge and accept the applicable charges and billing structure. Failure to make timely payments may result in suspension or discontinuation of services.
17. Refund and Cancellation Policy
Refunds, if any, are governed strictly by the specific service agreement or engagement terms executed at the time of onboarding. Unless expressly stated otherwise in writing, all fees paid are non-refundable. Services offered on a monthly or periodic basis are billed in advance. You may cancel future services as per the applicable agreement; however, cancellation shall not entitle you to a refund of fees already paid, and shall only affect future billing cycles.
18. Limitation of Liability
To the maximum extent permitted under applicable law, Settlement Saathi shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits, business opportunities, data, goodwill, or reputation, arising out of or in connection with the use of the Platform or services. The Platform shall also bear no liability for acts, omissions, decisions, delays, or outcomes attributable to banks, NBFCs, financial institutions, credit bureaus, regulators, or any third party.
19. Indemnification
You agree to indemnify, defend, and hold harmless Settlement Saathi, its affiliates, partners, representatives, and personnel from and against any claims, losses, liabilities, damages, penalties, or expenses (including reasonable legal fees) arising out of or related to your breach of these Terms & Conditions, misrepresentation, violation of law, or infringement of third-party rights.
20. Intellectual Property Rights
All content available on the Platform, including but not limited to text, graphics, logos, branding elements, software, layout, and design, are the exclusive intellectual property of Settlement Saathi or its licensors. No part of the Platform may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent. Unauthorised use may result in legal action.
21. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts within India shall have exclusive jurisdiction over any disputes arising out of or in connection with the use of the Platform or these Terms. For any other information, you can write to us at info@settlementsaathi.com
Below is a professionally redrafted, comprehensive, and paragraph-wise version of PART C – WEBSITE DISCLAIMER, suitable for website publication, compliant with Indian legal standards, non-solicitation norms, and neutral advisory positioning.
PART C - WEBSITE DISCLAIMER
22. No Legal or Financial Guarantee
The information, content, and materials made available on the Settlement Saathi website and Platform are provided solely for general informational and facilitative purposes. Nothing contained on the Platform shall be construed as legal advice, financial advice, professional consultancy, or a substitute for independent expert opinion. Settlement Saathi does not act as a law firm, financial institution, lender, recovery agent, or credit bureau.
Settlement Saathi expressly disclaims any assurance, warranty, or guarantee, whether express or implied regarding loan settlement approvals, waiver or reduction of dues, restructuring outcomes, credit score improvement, timelines, or favourable decisions by banks, NBFCs, credit bureaus, or any regulatory authority. All decisions are taken independently by the concerned third-party institutions based on their internal policies, applicable laws, and regulatory frameworks. Users are strongly advised to seek independent legal, financial, or professional advice before taking any action or decision based on information available on the Platform.
23. Third-Party Dependence and External Factors
The services and outcomes facilitated through the Platform are inherently dependent on third-party institutions, including but not limited to banks, NBFCs, lenders, asset reconstruction companies, credit bureaus, payment gateways, and regulatory authorities. Settlement Saathi has no control over, and assumes no responsibility for, the acts, omissions, delays, rejections, procedural requirements, policy changes, ordecisions of such third parties. Accordingly, Settlement Saathi shall not be liable for any adverse outcome, delay, non-acceptance, or modification of requests arising from third-party processes or regulatory actions.
24. Limitation of Reliance
Any reliance placed by a user on the information, guidance, tools, or materials available on the Platform is strictly at the user’s own risk. Settlement Saathi shall not be responsible for any loss, damage, liability, or consequence whether direct or indirect, arising from reliance on such information, including decisions taken without independent verification or professional consultation. The Platform content may be updated, modified, or withdrawn at any time without prior notice, and Settlement Saathi does not undertake any obligation to keep information current or exhaustive.
25. Contact and Grievance Information
For queries relating to privacy, data protection, grievances, or legal notices, users may contact Settlement Saathi through the contact details provided on the website or write to:
Email: info@settlementsaathi.com Contact: 9354931679
Communications shall be responded to within a reasonable time in accordance with applicable laws and internal policies.